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Timber Processor – Complete ServiceNow Foundation Data from SAP and Entra ID

Complete ServiceNow Foundation Data for 12,000 employees – users, departments, companies, locations – synchronized daily.

Challenge

Challenge

A large enterprise with 12,000 employees needed a complete Foundation Data structure in ServiceNow: users, departments, locations, companies, and job profiles – sourced from SAP and Active Directory. Many interface options were being discussed; a clear, scalable solution was missing.

Solution

Solution

Azure Automation combines data from SAP and Active Directory daily into a consistent Foundation Data structure and synchronizes it fully into ServiceNow – from the company level down through locations and departments to individual users. Azure Automation was established as the official core interface between ServiceNow and all other systems, definitively resolving the integration complexity.

Results

Results

  • Complete Foundation Data: users, departments, companies, locations, jobs
  • Daily automated synchronization for 12,000+ employees
  • Azure Automation as official core interface to ServiceNow
  • Interface complexity reduced to a single central solution
  • Scalable architecture for large enterprises
Customer
Customer

Timber processing company from Tyrol, Austria

Country

Österreich

Employees

~12.000

Industry

Timber / Forestry

Technology

ServiceNow

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