External User Management Fully Automated

A plastics manufacturer came to us with a problem we know well: external contractors and partners get accounts, and then nothing happens afterward. No expiry date, no owner, no automatic deactivation.

The Challenge

The process was simple: submit a ticket, IT creates the account, done. The problem: nobody follows up. Accounts keep running long after the collaboration ends. At the next audit: who actually has access?

The Solution

We built a complete lifecycle using the au2mator Self-Service Portal and Azure Automation. Required fields: manager and expiry date (max. 12 months). Automation creates the account and notifies everyone. Weeks before expiry, the manager gets a reminder. After expiry, automatic deactivation. MFA and password reset via Self-Service. If the manager leaves, IT is notified.

The Result

No external user stays active unnoticed. Full audit trail. IT no longer needs to actively track anything.

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