Syncing Intune Assets to ServiceNow: Closing the Asset Gap in Support

A manufacturing company used Intune for device management and ServiceNow for IT support. The problem: when a ticket came in, the support agent had no device information. Everything had to be looked up manually.

The Challenge

Intune and ServiceNow were two isolated worlds. Asset data existed but wasn’t visible where it was needed: in the support ticket. This cost time and led to back-and-forth questions.

The Solution

We used the Microsoft Graph API to pull all assets from Intune and sync them automatically to ServiceNow. The sync runs regularly and keeps data current. When a ticket is opened, the support agent immediately sees all of the user’s devices: device name, operating system, compliance status.

The Result

Faster diagnosis, fewer follow-up questions, better support. The asset gap between Intune and ServiceNow is closed.

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